Sales Support Representative

Job Title: Sales Support Representative

Location: Chester

Salary: 28,000 - 31,000 per annum + Sales Bonus

Job Type: Full time, Permanent

Hours of work: Monday to Friday

• 8:30 - 4:30
• 9:00 - 5:00

Are you interested in a career with WSA?

Due to continued growth at our Chester office, we have an exciting opportunity of Sales Support Representative within our Sales Team.

WS Audiology group was formed in 2019 through a merger with Widex and Signia combining over 140 years' experience in pioneering the use of technology to help people with hearing loss hear the sounds that make life wonderful! We are active in over 125 markets and employ in excess of 11,000 people worldwide. Our broad portfolio of hearing related products and services generates annual revenues in excess of 2 billion EUR.

Key Responsibilities:

Customer Relationship Management:

• Build and maintain relationships with existing customers to ensure their needs are met and identify opportunities for upselling or cross-selling
• Respond promptly to customer inquiries and concerns, providing exceptional service and solutions to address their needs effectively

Prospecting and Lead Generation:

• Conduct market research to identify potential clients and prospects within the Key Accounts sales channel
• Generate new leads and opportunities through outbound calls, emails, and other communication methods

Sales Outreach and Presentations:

• Initiate outbound sales activities to engage prospective customers in collaboration with the field sales team
• Through adoption of a consultative sales approach, educate customers about the benefits of the company's products or services, and the impact this can have on their business
• Deliver compelling presentations or product demonstrations to showcase the benefits and features of the offerings

Targets:

• Set and achieve individual and team sales targets to contribute to overall revenue objectives
• Monitor progress towards goals, adjusting strategies as needed to meet or exceed quotas

Sales Support and Coordination:

• Collaborate with the sales team and Customer Services to provide necessary support to ensure smooth sales processes are in place & understood by all stakeholders
• This would cover all stages of the sales process, including order processing, tracking shipments, and resolving issues or discrepancies.

Record-Keeping and Reporting:

• Maintain accurate and up-to-date records of all sales activities, customer interactions, and sales-related information using the company's CRM system (Salesforce)
• Generate regular reports to track performance metrics and provide insights to improve sales strategies

Collaboration and Communication:

• Work closely with marketing and other departments to align sales strategies with overall company objectives and marketing initiatives
• Collaborate with cross-functional teams to ensure a cohesive approach in achieving organisational goals

Market Analysis and Feedback:

• Analysis of NPS surveys to identify trends & opportunities to maximise sales and increase brand adoption
• Gather feedback from customers and market trends to inform product development, pricing strategies, and marketing campaigns
• Stay informed about industry trends, competitors, and emerging opportunities to make recommendations for business growth

About you:

Essential Experience:

• Proven experience in sales or customer service
• Ability to understand and explain technical product information.
• Excellent communication and interpersonal skills
• Strong negotiation and persuasive abilities
• Familiarity with CRM software and sales tracking tools
• Results-oriented mindset with a focus on meeting and exceeding sales targets
• Adaptability and willingness to learn about new products and industry trends
• Demonstrable skills in Interpersonal Communication, Business Acumen, and Self-Management

Benefits:

We offer fantastic benefits package including:

• 26 days annual leave plus bank holidays
• Company bonus scheme
• Contributory pension scheme
• Life assurance
• Free onsite parking and more

This is a fantastic opportunity for the right candidates to join a forward thinking, fast paced global organisation within their prestigious, modern Chester office.

If you have substantial previous experience in audiology, healthcare or public sector sales role and are interested in learning more about the vacancy, we'd love to hear from you!

Please click APPLY to submit your CV for this role.

Candidates with experience of: Customer Service, Sales Assistant, Customer Support, Sales Executive, Customer Service, Sales Agent, Customer Service Assistant, Customer Service Assistant, Customer Service, Sales Support Executive may also be considered for this role.