Our client is seeking a Quality Assurance Specialist to maintain the highest standards across all customer touchpoints.

This is an exceptional opportunity for a Quality Assurance Specialist to join this global company within their prestigious, modern Chester office. The role is a full-time permanent contract.

Pay and Benefits:

The hours of work are Monday-Friday 8:30am-4:30pm or 9:00am-5:00pm.

Salary: £29,000-£31,000

The Quality Assurance Specialist will be rewarded with a fantastic benefits package including, 26 days annual leave plus bank holidays, company bonus scheme, contributory pension scheme, life assurance, free onsite parking and more.

Key Responsibilities:

The successful candidate will:

Score monthly calls for customer service and technical support
Collaborate with team managers to review calls, provide constructive feedback, and identify opportunities for improvement
Conduct audit checks to minimize errors and ensure KPIs and targets are consistently met
As the Local Point of Contact (LPoC) for all brands, you will handle potential quality complaints in alignment with our Global Quality Management System
A key part of the role will be ensuring there is a clear process in the UK to support customers when issues arise
Working closely with the management team, you will ensure that all departments meet the established quality standards
Effective communication both internally and externally with customers is essential to maintain the high standards expected in all interactions

Essential Experience:

The successful candidate will:

High standards and have strong attention to detail
The ability to offer thorough feedback to managers and team members on areas for improvement
Experience in previous QA roles
Be confident in managing complex complaints in accordance with regulations
A solid background in CRM systems, case management, and complaint resolution
Ability to learn complex product portfolios across multiple brands
Provide constructive feedback to help drive improvements in standards
IT skills - MS Office and CRM
Desire for continuous improvement of ways of working
Good call handling ability
Strong customer service experience
Enthusiastic and positive can-do attitude

Desirable:

It is desirable but not essential that the successful candidate will:

Have salesforce experience

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are an equal opportunities agency and welcome applicants from all backgrounds.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy.