Receptionist

Role: Receptionist

Base Location: Chester, UK

Working Patterns Available: 8:30am to 1pm and 1pm to 5pm, Monday to Friday, Part-time (22.5 hrs a week)

Company's overview:

EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company.

Are you ready to bring your energy, positivity, and organisational skills to a global leader in energy services?

EQUANS is looking for a friendly, proactive Receptionist to join our Chester office and help us deliver outstanding service every single day.

In this role, you will

• Deliver a professional and welcoming front-of-house reception service, greeting all visitors and handling incoming enquiries.
• Provide accurate information, advice, and support to customers, tenants, and partners in a timely manner.
• Handle and resolve customer complaints and queries with professionalism and discretion.
• Manage the receipt, distribution, and safekeeping of confidential information, mail, and parcels.
• Maintain and update administrative systems and records, ensuring accuracy and data security.
• Support the Workplace Solutions Supervisor in ensuring effective service delivery across all locations.
• Provide reception and administrative cover during staff absences or at other sites when required.
• Ensure that the physical work environment is safe, clean, and well-presented at all times.
• Build and maintain strong working relationships with internal teams, tenants, and external partners.
• Proactively identify and resolve operational issues, demonstrating flexibility and problem-solving skills.

What We're Looking For

• Proven experience in a customer service or front-of-house reception role.
• Strong administrative skills with attention to detail and accuracy.
• Proficiency in Microsoft Office applications including Outlook, Word, Excel, and Teams.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to remain calm and professional when dealing with difficult situations or customers.
• Highly organised, with the ability to manage multiple tasks and priorities effectively.
• Reliable, punctual, and able to work independently with minimal supervision.
• Flexible and adaptable to changing daily tasks or work environments.
• Well-presented, courteous, and customer-focused at all times.
• Demonstrates a proactive attitude with a commitment to maintaining high service standards.

Ready to take the next step in your career? Join EQUANS and help us shape a smarter, greener future - starting at our Chester office!

What happens next?

Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps.