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Birchwell Associates is proud to be working with a pioneering company in the renewable energy industry, offering cutting-edge heating solutions to homeowners across the UK. With a strong focus on sustainability, innovation, and customer care, this is an exciting opportunity to join a dynamic and supportive technical team shaping the future of green energy.
Why Join?
Youll be part of a forward-thinking organisation that values your expertise, fosters personal and professional growth, and actively contributes to a more sustainable future. Career development, training, and collaboration are at the heart of their culture.
Your Role
As a Technical Support Specialist, youll play a key part in building and maintaining trust in the companys range of sustainable heating systems and services. You will:
Respond to technical enquiries before and after sales, including troubleshooting, spare parts support, and general product information.
Provide expert assistance to professional installers and field engineers, taking ownership of queries through to resolution.
Collaborate with the wider technical support, service, warranty, customer service, and sales teams.
Identify and report on recurring issues or emerging trends to relevant departments.
Offer feedback to internal training teams to enhance technical training materials.
Stay current with industry regulations, including Building Regulations, British Standards, and related compliance guidelines.
Assist installers with guidance on technical standards and documentation.
Prepare accurate project documentation, quotations, and system calculations in line with industry requirements.
Utilise internal systems to manage tasks, maintain records, and support reporting.
Contribute to ad-hoc projects and initiatives within the technical department as needed.
What Were Looking For
Strong IT, communication, and organisational skills, with a customer-focused mindset.
Previous experience in technical fault finding or diagnostics is desirable.
A background in domestic heating, gas, or electrical sectors is highly beneficial.
Clear, confident communication in written and spoken English.
Ability to interpret manufacturer guidelines and industry regulations accurately.
Awareness of Building Regulations, British Standards, and codes of practice related to plumbing, heating, and electrical systems.
Practical or theoretical knowledge of heat pump systems is a bonus, but not essential.
We welcome applicants with transferable skills from related engineering or technical fieldscomprehensive training is provided.
Whats on Offer
Competitive salary depending on experience (£35,000 - £40,000)
33 days of annual leave including bank holidays
Private health insurance and employee wellbeing programme (after qualifying period)
Life insurance (3x salary)
Company pension scheme (salary sacrifice option)
Free on-site parking
Supportive team environment in a growing, future-focused sector
Regular company social events
Full induction and job-specific training
If youre ready to make a real impact in the world of renewable energy and have a passion for technical problem-solving, apply today through Birchwell Associates and take the next step in your career journey.
