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Manpower UK are recruiting on behalf of our client in Chichester who are part of the UK's leading supplier of engineering components to the design and engineering industry.
The responsibilities of the Customer Service Representative include providing high levels of service to our clients customers. The successful candidate will be self-motivated and pro-active in the role, whilst dealing with customer enquiries promptly via phone or email and be able to manage and prioritise workloads effectively.
Hours of Work:
Our company operates on a two-shift basis (on-site) which rotates weekly, to ensure the best service for our customers.
Week 1: Monday to Friday 08:00 to 16:30 and Week 2: Monday to Thursday 09:00 to 17:30. Every Friday 08:00 to 16:30 (Hybrid)
Key Responsibilities:
- Proactively keeping customers updated on existing orders and advise of delays as necessary
- Processing orders in a timely manner on our internal CRM system
- Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution
- Co-ordinating customer returns and credits
- Ensure all internal and external customer queries are responded to in the agreed time scales
- Respond to live chat enquiries promptly and resolve efficiently
- Complete daily allocated tasks as per the Customer Services Team rota
What we offer:
- Competitive salary
- Employer matched 5% pension contribution
- Life assurance
- Discretionary annual bonus
- 25 days annual leave plus bank holidays
- Reward Gateway
- Eyecare vouchers
- Cycle to work scheme
- Employee Assistance Programme
- Sharesave
- Professional training contributions
- Calendar of wellbeing events
Please forward your CV in the first instance.
