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Resident Liaison Officer

Niyaa People Ltd
Posted 17 days ago, valid for 15 days
Location

Chippenham, Wiltshire SN15 1LA, England

Salary

£26,600 - £33,300 per annum

Contract type

Full Time

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Sonic Summary

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  • Salary: £26,600 - £33,300
  • Year of Experience Required: Experienced Tenant Liaison Officer/Customer Service Advisor
  • Fixed Term Contract
  • Working Hours: Monday - Friday 8am - 5pm
  • Car Allowance included
We are currently working with an established Housing Association who are looking to add to their team. Within this role you will be making a direct difference to the quality of peoples lives and get the added benefit of a car allowance. If you are an experienced Tenant Liaison Officer/Scheduler/Customer Service Advisor, this role may be for you.

Resident Liaison Officer
Salary: 26,600 - 33,300 & Car Allowance
Fixed Term Contract
Working Hours: Monday - Friday 8m- 5pm

As a Resident Liaison Officer, you will be:
  • Main point of call for resident queries and complaints, delivering high levels of customer service at all times
  • Investigating and resolving all complaints, working closely with the team
  • Liaising regularly with tenants to ensure all complaints are dealt with, ensuring they are updated on works progress
  • Consulting and supporting residents before, during and after completed works on properties
  • Liaising with tenants to arrange work appointments
  • Build working relationships with tenants and internal teams

To be successful in this Resident Liaison Officer role, you will need to:
  • Be an experienced Tenant Liaison Officer/ Customer Service Advisor/ Scheduler
  • Be experienced in social housing or have worked on a social housing contract
  • Strong written, oral and interpersonal skills

The benefits of this Resident Liaison Officer role are:
  • Car allowance
  • Great team environment
  • Long term projects to get involved in

If you would like to apply for this Resident Liaison Officer role please apply here or send your CV to Kyrie.Samuels @ (url removed) or call (phone number removed)

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By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.