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Microsoft & Adobe
An exciting opportunity has arisen for a Software Solutions Specialist to join a growing software solutions team. This role is ideal for a motivated professional with experience in Microsoft operations, licensing, and customer support, who thrives in a dynamic environment.
Key Responsibilities:
- Oversee the day-to-day management of Microsoft and Adobe licensing marketplaces.
- Manage billing issues, credits, invoicing, and manual orders.
- Handle customer queries related to marketplace support, licensing, and products.
- Lead the customer onboarding process before transition to the Customer Success team.
- Proactively manage renewals, following a structured 60-day renewal plan, with the goal of achieving maximum retention and revenue growth.
- Build strong internal and external stakeholder relationships.
- Act as the first point of contact for marketplace updates and licensing commitments.
- Manage Microsoft GDAP (Delegated Admin Permissions) commitments.
- Assist with the preparation and presentation of new and renewal proposals.
- Support the expansion of marketplace offerings to include platforms such as AWS and Google.
- Deliver customer demos and promote self-service adoption.
- Identify opportunities to streamline processes and improve efficiency.
Essential Skills & Experience:
- 1-2 years of Microsoft operations experience, with solid knowledge of Microsoft tools.
- Strong understanding of Microsoft licensing and products.
- Excellent customer service skills with a proactive, solutions-focused approach.
- Ability to prioritise workload and maintain accuracy under pressure.
- Strong organisational skills, attention to detail, and ability to work both independently and collaboratively.
- Excellent written and verbal communication skills.
Desirable Skills:
- Experience with Microsoft Partner Centre.
- Knowledge of Adobe licensing.
- Familiarity with managing multiple platforms and systems.
- Ability to adapt quickly and learn new technologies.
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
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