Learning & Development People Specialist

Our client, is one of the largest privately owned national Property Services companies in the UK and are looking for a Learning & Development ( People ) Specialist . They are based in Bristol though they do have other offices around the country so they could look at someone working more remotely as opposed to 3 days a week in office if based in the South West .

c£60K to £65K plus private health, life , pension to 7%, profit share ( 12% last year )

Ideally I am looking to find someone who has worked in construction / property services or Trades in Learning & Development ( L&D) or Organisational Development. If you have worked in Construction / Trades you will probably reference the CITB (Construction Industry Training Board) and ideally we’d find someone who has knowledge of the CITB.

• Proven experience in designing and delivering operational training within a trade, construction, or maintenance environment
• Strong knowledge of compliance, safeguarding, and risk management in operational settings
• Demonstrable experience in developing and implementing trade-specific learning programmes and professional development pathways
• Apprenticeship programme

Experience of a blended learning approach adopting new technology to support their more traditional learning approaches via Teams and face to face training.

The role is all about design rather than delivery as they have other people who would do the bulk of the delivery so this role is more office based . Ideally looking for someone commutable for 3 days a week in the office but for the right person (ie the construction sector experience) could look at someone more remote .

• Job Purpose:
• To support development of a Coaching culture where they can support and develop their people and give them opportunity’

·To design and develop blended learning programmes and solutions that support improvements in ‘consistency - Improve compliance to company systems & processes’ that support operational excellence across the business.

Consulting with the business and developing the skills and capabilities of operational teams, ensuring training aligns with the organisation's strategic goals.

Support the building of robust learning pathways, and fostering a high-performance culture

·Identification and management of external training partners for qualifications and skill development to ‘Upskill trades for effectiveness and efficiency (technical skills)’

·Enhance the Learning Management System capability and offer, and influence engagement and use

Key Accountabilities:

·Support Learning & Development Manager to ensure the workforce is qualified to deliver services to customers in compliance with the Building Safety Act

·Management and development of Learning Management Systems (LMS)

·CITB relationship management and funding

·Work closely with Health & Safety Manager to drive safety standards across the operational business (Toolbox talks, comms days, operative behavioural training)

• Design and roll out robust operative/trade development training programmes for key skill areas, including qualifications to recognise skills (e.g. on-the-job training, booklets, buddy systems, and champions).
• Consult and collaborate with L&D BPs and the Programme Team to schedule operations design and delivery priorities and implement solutions such as Trainee Surveyors, Contracts Managers and Forepersons, to ensure progression opportunities and capability building
• Develop and deliver training on key operational, legal and safety initiatives
• Leverage external funding opportunities and partnerships to enhance the breadth and quality of training initiatives. And utilise funding and partnerships with trades to provide just-in-time training for upcoming projects.

·Design effective Induction and onboarding processes effective delivery for all new starters and promotions and automate processes to increase efficiency and unit involvement in early-stage employee engagement

Train inductors to effectively manage onboarding processes and welcome new colleagues

Manage the running and development of the organisational Learning Management System, enhancing the reach and offer

User Experience & Engagement – Drive adoption of the LMS by improving usability, accessibility, and content relevance

Content Curation & Development – Work with subject matter experts to expand the digital learning offer with interactive and engaging modules.

Design and improve mandatory and compliance training and collaborate on initiatives to align with industry regulations and best practices

Regularly update the skills matrix to reflect current capabilities and future requirements across the organisation

Deliver training initiatives to improve productivity for operatives and operational management teams, focusing on effective delivery

Evaluate and enhance the toolbox talk programme, improving materials, delivery, and monitoring for quality and impact

Support broader OD projects as required, ensuring alignment with organisational goals

Key Competencies:

Training Design & Delivery

Stakeholder Engagement & Collaboration

Operational Knowledge

Compliance & Regulatory Awareness

Digital & Automated Learning Systems

Project & Programme Management

Continuous Improvement & Innovation

Communication & Influence

Core Behaviours

• Excellent communication, influence, facilitation, and stakeholder engagement skills
• Proactive Problem-Solving – Anticipates training needs and develops solutions before issues arise
• Collaboration & Relationship Building – Works effectively with internal teams, operational leaders, and external partners
• Adaptability & Resilience – Adjusts training approaches in response to changing business needs and operational challenges
• Empathy & Supportiveness – Understands the challenges of operational roles and tailors training to be practical and relevant
• Accountability & Ownership – Takes responsibility for delivering high-quality training with measurable impact
• Continuous Improvement Mindset – Regularly reviews training effectiveness and seeks ways to enhance programmes
• Innovation & Creativity – Finds new ways to engage operatives and improve learning retention

Specialist Behaviours:

Research, Design, Development, Delivery and Facilitation skill

Skilled in creating engaging, structured training materials and facilitating sessions for diverse audiences

Excellent facilitation, presentation, and stakeholder engagement skills

Organised and detail-oriented, with the ability to manage multiple projects simultaneously

Learning Management System knowledge and development

Other Background Knowledge

Prior Experience

Proven experience in designing and delivering operational training within a trade, construction, or maintenance environment

Strong knowledge of compliance, safeguarding, and risk management in operational settings

Demonstrable experience in developing and implementing trade-specific learning programmes and professional development pathways

Apprenticeship programme

Technical Skills:

·IT literacy, confident in use of MS Office applications and other IT software e.g Canva, Articulate, Open AI to design documents

• In-depth understanding and ability to apply learning and development methodologies, tools, and best practices

Benefits package:

• Be part of the company profit share scheme (12% of base salary achieved last year)
• Let us help you prepare for your future with an enhanced employer pension contribution of up to 7%
• 23 days annual leave (rising to 25) plus buy up to 5 days or sell up to 3 days per year
• Annual pay reviews
• Life Insurance and Medical Insurance
• Enhanced maternity/ paternity pay
• Training and development opportunities
• Exclusive discounts from our preferred suppliers
• Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice.

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