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?? Role: 1st Line Telecoms Support Engineer
?? Location: Chorley / Hybrid |
?? Salary: £25,500 + Benefits
Are you a tech-savvy problem-solver who thrives on variety and loves delivering top-notch customer service? Do you enjoy fast-paced environments and want to make a real difference from day one?
We're on the lookout for a Service Desk Analyst who can bring energy, focus, and communication skills to a vital role supporting a wide range of clients and technologies.
What You'll Do:
As a key member of the Service Desk team, you'll manage everything from general customer queries to complex technical issues-keeping systems stable and clients happy.
A typical day might include:
* Handling enquiries via phone, email, or portal
* Troubleshooting broadband, phone systems, mobile, and network issues
* Logging and managing support tickets from start to resolution
* Collaborating with technical teams to escalate and resolve problems
* Making live changes to client environments with minimal disruption
What We're Looking For:
* Previous experience in a Service Desk or technical support role (ideally telecoms or IT)
* Strong case ownership and troubleshooting abilities
* Clear, confident communication with a customer-first approach
* Comfortable working in a fast-paced, tech-driven environment
* Good knowledge of Microsoft Office (Word, Excel, Outlook)
* Excellent attention to detail and a proactive mindset
* Willingness and ability to learn new skills and systems
What's In It for You:
* 25 days annual leave + bank holidays + your birthday off
* Hybrid working arrangement
* Enhanced maternity/paternity leave
* Ongoing training and development
* Employee recognition, wellbeing support, and reward schemes
* Career progression opportunities in a growing and evolving sector
Ready to join a team where your skills make a real impact every day?
Apply now and start your journey in a role that challenges, rewards, and grows with you.
