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Our client is seeking a Customer Service Officer to act as the primary point of contact for both clients and consumers. This role involves handling inbound and outbound calls, supporting the wider team, and delivering a world-class customer experience. The successful candidate will build rapport quickly, demonstrate empathy and professionalism, and make informed decisions based on customer interactions.
Key Responsibilities:
- Delivering exceptional customer service that meets or exceeds expectations.
- Building and maintaining relationships with new and existing clients.
- Managing inbound and outbound calls with professionalism and efficiency.
- Gathering and analysing information from calls to assess client eligibility against set criteria.
- Using customer feedback and data to identify opportunities for service improvement.
- Developing a strong understanding of insurance policies and FCA regulations.
- Participating in training to enhance risk identification and best practices.
- Handling inbound emails via shared mailboxes.
- Completing administrative tasks related to job registrations.
Experience Required:
- Previous experience in customer-facing roles, either in person or over the phone.
- Proven ability to manage challenging conversations and reach resolutions.
- Strong verbal and written communication skills.
- High attention to detail and accuracy.
- Proficiency in IT systems and software.
- Ability to work collaboratively within a team.
- Experience in insurance services (preferred but not essential).
Skills & Competencies:
- Computer literate with confidence in Microsoft applications.
- Strong understanding of high-volume data systems.
- Excellent communication and interpersonal skills.
- Detail-oriented and organised.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
