ITSM Software Consultant

ITSM Software Consultant

Permanent, full time (flexible)

Location: WFH/visits to customers’ sites

Salary: up to £40,000 pa (depending on experience)

“Transforming Service Management”

Our client, iService Solutions are UK-based company that specialises in Service Management implementation on the global stage. Everything they do is underpinned by a passion for workflow and technology, coupled with long term, honest and open relationships with their customers. They are experts in the design, execution, configuration and support of Helpdesk, IT and Enterprise Service Management as well as Asset Management Solutions.

Due to their continued growth, they are now looking for a resourceful and creative ITSM Software Consultant to join their busy team.

ITSM Software Consultant, the role:

• Working directly with the customers to understand their needs - building relationships and managing their expectations
• Proposing solutions and delivering best practise to clients’ business problems
• Leading the technical delivery (configuration) of customers HaloITSM implementations
• Preparing and running functional design workshops including the creation of design specifications based on out of the box functionality and customer requirements
• Challenging customer requirements where necessary

Training on specific HaloITSM, PSA and CRM technology will be given.

ITSM Software Consultant, the person:

• Solid technical experience integrating or administering business software solutions such as ITSM, CRM or ERP systems.
• Capable of working within key business projects
• Knowledge of producing technical and customer facing documentation
• Excellent time management skills with a can-do and pro-active attitude
• Team player with the ability to work within project teams (both internally and within customer environment)
• Quick learner, competent of maintaining a diverse workload in a fast-paced environment
• A high level of interpersonal and communications skills
• Full UK driving license

Desirable:

• Experience of Microsoft platforms (Windows Server, SQL Server, IIS)
• Hands-on experience of working within IT Service Management software solution
• ITIL v2 or v3 Foundation Certification

ITSM Software Consultant, the benefits:

• Opportunity to join a vibrant and engaging team and friendly working environment
• Discretionary bonus
• Flexible working hours – project focused
• Long term relationship
• Remote-based work
• Life Insurance
• Employer pension scheme
• 23 days’ annual leave plus bank holidays

Pure Human Resources Limited works in partnership with iService Solutions in providing Recruitment support. No applications from agencies please.