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We are seeking an experienced Resident Service Manager to manage a residential development within the Leatherhead area. This is a single-site role working in a new residential building.
This is a full-time 40hr week position.
*Will include working alternative Saturdays*
What's in it for you as a Resident Service Manager?
- Opportunity to work in a brand-new luxury building.
- Great work location close to transport links.
- An opportunity to join a well-established business at an exciting period of growth.
- Competitive salary
- Discretionary annual bonus
- 25 days holiday plus 8 bank holidays.
- Private medical insurance.
- Season ticket loan.
- Enhanced 6% employer pension contribution
- Gym and high street discounts
- and much more!
Responsibilities as a Resident Service Manager:
- Act as the main contact for residents, visitors, colleagues, couriers, and contractors.
- Make sure residents and potential residents have a great experience from their first inquiry to moving in.
- Perform viewings for perspective residents, showcasing the space and all the facilities included.
- Increase customer satisfaction on all platforms.
- Complete inventory checks before check-ins and after check-outs.
- Inspect occupied and vacant properties to ensure they are in excellent condition and report any issues.
- Manage the residents’ move out process.
- Attend resident events and help with the planning of these events.
- Help to create a vibrant and welcoming community within the building, always offering exceptional customer service.
- Attain set targets regarding occupancy, revenue, and pricing
- Assist team members with ad hoc duties as and when required.
Skills required as a Resident Service Manager:
- Ideally ARLA qualified (desirable but not essential)
- Exceptional customer service skills with a passion for building long-term working relationships.
- Excellent communication and interpersonal skills.
- Resilient, able to work under pressure.
- Proactive and able to use your own initiative.
- We are keen to speak to candidates with previous experience in the following industries: hotels and hospitality, residential buildings, serviced offices, and high-end fitness and leisure.
This Resident Service Manager role is a fantastic opportunity to work for an organisation that will support your growth and develop your skill set. If this sounds like the role for you then apply today with a copy of your CV.
