HRIS analyst - ServiceNow iTrent

We're looking for an enthusiastic HRIS Analyst with extensive experience in ServiceNow and iTrent. Someone who thinks outside the box, brings fresh ideas, and is confident driving innovation across HR systems and reporting.

Client Details

The company is a well-established large organisation in the property industry, recognised for its commitment to quality and integrity.

Description

• Act as a subject matter expert for HR systems, primarily ServiceNow and iTrent
• Develop, maintain, and improve HR reports and dashboards using Power BI and Business Objects
• Collaborate with HR and business stakeholders to understand reporting needs and deliver insights
• Configure and customise ServiceNow HR workflows, case management, and service portals
• Lead on monthly and quarterly HR system upgrades, including testing and stakeholder sign-off
• Manage system access controls and ensure data security in line with company standards
• Troubleshoot and escalate system issues, ensuring timely resolution with internal teams or vendors
• Support HR projects and process improvements with strong project coordination skills
• Deliver training and communications on system changes to users across the business
• Contribute to the ongoing improvement of data quality, system efficiency, and HR service delivery

Profile

A successful HRIS Analyst should have:

• Solid experience with ServiceNow - this is essential
• Ideally experience with iTrent
• A creative, continuous improvement mindset
• Hands-on knowledge of ServiceNow and an understanding of its potential for improvement
• Strong reporting skills, with experience using Power BI and Business Objects
• Excellent Excel skills and a keen eye for data accuracy and detail
• A good understanding of HR processes and principles
• Confidence presenting ideas and findings to both technical and non-technical audiences
• The ability to manage workload and priorities effectively in a fast-paced environment
• Clear and professional communication skills, both written and verbal
• A collaborative attitude and willingness to support cross-functional teams

Job Offer

• Private Medical
• Pension 8% employers' contribution
• 26 days holidays + bank holidays

If you have the necessary skills and experience and are excited about the opportunity to work in the property industry in Leatherhead, we encourage you to apply.