Back to search
Job Title: Mortgage Services Case Owner
Location: Office based role in Colchester, Essex.
Department: Mortgage Administration Support
Target: Administratively sound candidates with experience of Customer Service in a telephone-based setting.
Rewards: £24K Basic Salary
Hours: Mon-Fri 9.00 AM - 5.30 PM.
Timeline: Immediate Interviews & Start date
In 2023 we handled over 15,000 mortgage applications. We are now looking to appoint additional individuals, who will have the opportunity to earn an industry leading salary package and enjoy an unrivalled opportunity for career development and promotion, within The New Homes Group.
Mortgage Services Case Owner responsibilities:
You will be part of a team who are responsible for proactively managing customers’ mortgage applications, which will involve keeping in regular contact with our clients and housebuilders, delivering high levels of customer service at all times.
As a Mortgage Services Case Owner, you will possess a proven track record in customer services industry, with experience in customer contact by telephone, with excellent interpersonal skills, an ability to work effectively on your own as well as in the team environment and a high accuracy level.
Required Knowledge, skills, and qualifications:
- Previous customer service experience essential.
- Previous telephone-based call centre experience preferred.
- Ideally some experience of working within Financial Services, but not essential.
- Detail conscious with experience of working in an office based, administrative environment.
- Motivated to meet and exceed personal targets and customer service standards.
- Excellent inter-personal skills, with outstanding telephone manner and strong listening skills.
- Highly competent Microsoft Office user, including Excel, Word, and Outlook.
Benefits:
- Permanent Full Time Role.
- Unrivalled opportunities for progression, promotion, and personal development in an expanding and market leading business.
- Defined promotional tiers with significant basic salary and commission rate uplifts.
- 33 days paid holiday including Bank Holidays. (Plus get your birthday off once passed probation).
- Contributory workplace pension.
- 24-hour Wellbeing Employee Assistance Programme
- Death in service cover
- Access to discounts platform, Perks at Work.
- Access to self-funded Health Care plan.
- Discounted medical assessment Health Screening.
- Discount on Nuffield Gym Membership.
- Discounts on estate agency, mortgage and surveying services.
- Salary Sacrifice Personal Car Leasing Scheme available.
