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The Job:
We are looking for a proactive and organised Client Engagement Executive to join our team. This role is central to improving client experience, gathering actionable feedback and data, whilst ensuring service excellence across the organisation and maintaining retention levels. You’ll also work closely with various departments, attend client meetings, and represent the company at industry events.
What You’ll Be Doing:
In this role, you will collect, analyse, and present data from client interactions to SMT, head of Department or other departments, using insights to identify trends and behaviours that support continuous service improvement. You’ll coordinate and attend client meetings—whether in person, over the phone, or online—ensuring feedback is accurately recorded, thoroughly investigated, and fully resolved.
Acting as a client advocate, you will relay feedback internally to inform decision-making and drive positive change. Cross-departmental collaboration is essential, as you'll work closely with teams to ensure client needs are met, while also monitoring work allocation and associated financial expenditure. You’ll track client interaction timeframes, provide data-driven insights, and support internal referrals for business development opportunities.
Additionally, you'll represent the company at industry events, networking, overseeing setup and ensuring smooth execution. Proficiency in Microsoft Office is essential, and experience with CRM systems is preferred. You will also be expected to meet targets set by senior management and contribute to various ad-hoc projects as required.
You will be office based with the expectation of nationwide travel for client visits occasionally, overnight stays may be required depending on the location, therefore a full clean driving license is essential.
About you:
- Experience with client facing account management
- Proficient with Microsoft packages
- Experience with CRM systems
- Data analysis experience, specifically using PowerBI or similar systems
- Full clean driving license
About us:
4site Consulting is a specialist Health & Safety consultancy supporting Commercial and Residential Property Management across the UK. Since 2006, we've delivered practical, down-to-earth compliance solutions tailored to the property industry.
As a family-run business, we value strong client relationships and consistent, high-quality service. Our experienced advisors and support team work closely to provide accessible, reliable, and cost-effective support.
If you’re collaborative, purpose-driven, and ready to make a difference in a dynamic and supportive team, 4site could be a great fit.
Benefits:
- Company pension
- Company events
- 23 days annual leave plus bank holidays
- Christmas close down
- Professional membership reimbursement
- All tech, equipment and PPE provided that is required for your role
- Company-funded role relevant training and development.
- Free on-site office parking
- Subsidised travel
