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Were recruiting on behalf of our client for a Diary Planner/Confirmer to join their dynamic and fast-growing team in Colchester. This is an exciting opportunity to take on a pivotal role within the Operations department, ensuring the smooth scheduling and coordination of appointments while delivering excellent customer service.
Youll be responsible for managing a busy diary, liaising with customers via phone and email, and supporting the logistics team with planning and confirming appointments.
Key Responsibilities:
- Monitor and manage the daily appointment diary
- Contact customers to confirm scheduled visits and appointments
- Allocate jobs across the UK and coordinate logistics accordingly
- Communicate with customers professionally via phone and email
- Use internal systems to update and maintain accurate records
- Work closely with colleagues to support the overall efficiency of operations
- Experience in diary management or a similar planning/scheduling role
- Strong geographical knowledge of the UK
- Excellent communication and customer service skills
- Highly organised with great attention to detail
- Confident with IT systems and working in a team environment
- Ability to multitask, meet deadlines, and solve problems efficiently
- 28 days holiday per year (incl. Bank Holidays)
- Company pension scheme
- Life insurance
- Free on-site parking
- Free flu jabs
- Supportive and flexible working environment
Job Title: Diary Planner / Confirmer
Location: Colchester, Essex
Salary: £26,500 per annum
Job Type: Full-time, Permanent
Working Hours: Monday to Friday, 08:00am 4:00pm
