Human Resource Business Partner

Job Title:

Human Resources Business Partner

An exciting opportunity to manage the HR responsibilities for a portfolio of clients, multi sector, differing sizes of business and maturities of HR culture and compliance.

This role would interest existing HR professional looking for variety and the opportunity to work across multi sectors or existing CIPD Qualified advisors or officers looking to take the next career step including continued CIPD Study and qualifications.

Responsible To: HR Operations Manager

To be the trusted business partner for HR services for our clients and be responsible for a portfolio of clients ensuring the provision of our services in line with the Service Level Agreement . To provide exceptional service to our clients in all aspects of work in line with our Company Values and Behaviours. To promote the Company at every opportunity and project a professional image at all times.

Client Relationship Management

• Actively developing relationship with key client contacts
• To be responsible for delivering the services for a portfolio of clients in line with Service Level Agreements
• To keep an active and ongoing “to do list” and client “HR Plan” detailing current work and forthcoming projects to be started, with a view to reporting progress on a regular basis.
• To ensure that HR Plans are agreed with each client and reviewed regularly to ensure all work is on track.
• To actively participate in the renewals process
• To actively generate opportunities to grow your client account in accordance with individual targets.

Employment Law Reviews and Updates

• To liaise with advisory services on checking current legislation and best practice in relation to all work carried out for clients.
• To regularly advise and update clients on changes in Legislation and Best Practice

Company Documents

• To write, produce and develop on an ongoing basis the main terms and conditions of employment for all clients as required.
• To write, produce and develop on an ongoing basis the policies, rules and procedures for all clients as required to produce their Company Handbook.
• To monitor and review existing employment contracts and company handbooks produced for clients to ensure they are updated in line with changes in legislation and best practice.

Employee Relations

• Proactive case management of ER issues to provide commercial solutions for Park City's clients.
• Attend and run Investigation, Disciplinary and Grievance meetings with client employees where required.
• To provide telephone and email helpline advice to clients as required in a timely manner.
• To support the HR Helpline Advisor and the Business Partner Team by reviewing and responding to client calls and emails during annual leave and unavailability.
• To participate in the out of hours helpline service on a rota basis.

Training Delivery

• To draft and deliver bespoke training session for clients where required.
• To actively participate in the delivery of open training courses where required.

Recruitment & Selection

• To manage recruitment on behalf of clients and monitor administrators assisting in this process. Reviewing job applications on behalf of our clients, short listing candidates for first interviews, conducting initial interviews and short listing for second interviews or client selection as and when required.

Project work

• To undertake other projects dependent upon individual skills, experience and qualifications which may include preparing and delivering training events, developing and implementing grading schemes, undertaking staff surveys, psychometric testing etc.
• To conduct bench marking and surveys with other organisations in line with Team Business Objectives in terms of current Human Resources and management best practice. To make comparisons from company to company regarding Terms and Conditions of employment and policies rules and procedures.
• To create, write and develop appraisal systems including appraisal forms, guidance notes on how to conduct effective appraisals and procedures on how, what, when, why and who of the appraisal system.
• To carry out interviews with the client’s employees in order to gain sufficient information and understanding about their job role and to then write job descriptions for all roles, for those clients where applicable.
• To set up absence monitoring systems if required.
• To create, write and develop an Induction procedure for clients where applicable.

Continuing Professional Development

• To keep your own CPD record and knowledge of employment law up to date by reading the various trade publications, such as People Management, Personnel Today and bulletins/updates from advisory bodies, in addition to attending a minimum of four CIPD seminars each year.
• To actively attend relevant webinars and update the HR team on any updated legislation and best practice.
• Continued CIPD study to level 7 funded, subject to business needs and individuals motivation

Recording and Reporting

• To record and report all work carried out for each client using Salesforce our CRM System.
• To ensure Salesforce records are entered daily including logging calls and emails and ensuring this is up to date at all times.
• To familiarise and demonstrate our internal HR Platform to clients and record and report using the system for review and discussion at client meetings with a view of advising and recommending improvements where appropriate. Recommending uploading documents where appropriate.
• Log all client concerns and testimonials on Salesforce.
• To keep an up-to-date Monthly Client Status report.

Culture & Engagement

• Actively demonstrate commitment to the Companies core values and behaviours.

Location and working pattern:

Candidates must live within 30 minutes of Colchester.

Four days a week are client interfacing and one day a week is office based.