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Our client is looking for a Logistics & Admin Assistant to join their team based in Colchester.
Main duties and responsibilities
- Arrange timely road freight shipments to European customers.
- Arrange sea and airfreight shipments to overseas customers.
- Liaise with suppliers, couriers, and agents for timely delivery.
- Monitor shipments and resolve issues (delays, damages, paperwork discrepancies).
- Collaborate with sales and purchasing teams, updating them on issues.
- Ensure compliance with relevant regulations for product shipments.
- Organize and file sales and customs clearance paperwork.
- Provide customs clearance and delivery instructions to agents and couriers.
- Inform warehouse of expected daily export collections.
- Update export documentation with required information; prepare original documents (COO’s, EUR1’s).
- Ensure correct ADR and IATA documentation and labeling for products.
- Oversee sample requests and update relevant departments with approvals.
- Request quotes from transport agents and approve invoices for payment.
- Maintain accurate records of shipments, transit times, and transport costs.
Skills
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of character.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Experience in using a wide range of relevant IT packages. Strong attention to detail.
Experience
- Proven customer support experience.
- Knowledge of shipping – Imports and Exports / Customs procedures.
- Dangerous Goods (training will be provided).
Salary £26K p/a
Working hours 08:30-16:30 or 09:00-17:00.
20 days annual leave plus bank holidays
