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About the Role
We are looking for a highly organised and proactive Field Service Coordinator to join our clients Field Service team. This is a pivotal role responsible for ensuring the efficient coordination and dispatch of Field Service Engineers and resources to meet customer commitments and maintain high productivity levels.
The position requires excellent communication, planning, and problem-solving skills, along with the ability to work in a fast-paced, dynamic environment.
Key Responsibilities
Receive and manage requests from internal and external customers to allocate and dispatch Field Service Engineers.
Acknowledge customer instructions and ensure accurate scheduling of resources.
Balance logistics and labour requirements to maximise efficiency and minimise travel time and cost.
Work closely with Service Engineers, Sales, and Management to prepare draft RAMS and supporting documentation where required.
Plan resources for unscheduled service calls, commissioning, and warranty work.
Schedule and coordinate training, inductions, and calibration of equipment.
Ensure parts and materials required for jobs are sourced and dispatched efficiently.
Communicate daily with Field Service Engineers and Service Coordinators to maintain smooth operations.
Support billing processes and assist in resolving customer queries or debt issues.
Maintain data accuracy and compliance within company systems.
Provide cover for colleagues during absences and assist during peak workload periods.
Contribute to process improvements and support overall team performance.
About You
Strong organisational skills with the ability to manage multiple priorities and deadlines.
Excellent written and verbal communication skills.
A positive, customer-focused attitude and a collaborative approach to teamwork.
Qualifications & Experience
Experience in coordinating or scheduling.
Knowledge of logistics planning and resource scheduling.
Strong IT skills, including Microsoft Excel and Word.
Experience with CRM systems is beneficial.
Benefits
- 33 days holidays
- Private Medical
- Cycle to Work Scheme
- Pension
- Training & Progression opportunities
- Competitive salary & overtime pay
- Life Assurance
- Sick Pay
- On-site Parking
If you're a motivated team player who enjoys keeping things running smoothly behind the scenes and takes pride in delivering excellent customer service, we'd love to hear from you.
Apply today to join a dynamic team where your organisational skills and proactive attitude will make a real impact!
