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You'll act as a key link between customers, the sales team, and warehouse operations, helping to maintain excellent service standards and efficient internal processes.
Key Responsibilities
- Manage and process sales enquiries via phone and email from initial logging through to quotation, order, and dispatch
- Coordinate order processing, ensuring accurate paperwork is prepared for warehouse dispatch
- Arrange deliveries via couriers and haulage providers
- Maintain and update CRM records with customer activities, calls, emails, and quotations
- Run regular reports for the sales team
- Handle incoming calls and assist with customer queries in a professional manner
- Support website and marketing activities including updating product ranges and adding new lines
- Raise and manage purchase orders for stock items, updating systems as required
- Assist with stock control to maintain accurate inventory levels
- Coordinate service support visits, including arranging travel, training, and demonstrations
- Provide occasional support to finance functions, including customs documentation
- Support warehouse operations with documentation checks and system updates
- Undertake general office duties as required.
Key Skills & Competencies
- Highly organised with strong attention to detail
- Professional and confident communication skills (both written and verbal)
- Self-motivated and proactive approach
- Strong problem-solving ability
- Flexible and adaptable team player
- Empathetic, approachable, and customer-focused
- Trustworthy with high integrity
- Innovative thinker with a continuous improvement mindset
- Ability to multitask and prioritise effectively
What's on Offer
- Opportunity to join a dynamic, customer-focused business
- Supportive and collaborative team culture
- Varied and engaging workload with room for development
Interested?
If you're an organised, customer-focused professional looking to take the next step in your internal sales career, we'd love to hear from you!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
