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We are looking for a proactive and detail-orientated Transport Operator to manage outbound logistics, ensuring efficiency, high service standards and effective communication with internal and external stakeholders.
You will work night shift 4 on 4 off 18.30 - 06.30
Key Responsibilities:
- Provide drivers with comprehensive briefings before their shifts, outlining tasks, schedules, and safety guidelines.
- Make real-time adjustments to transportation plans based on new information, ensuring factory clearance, inbound collections, and outbound deliveries are effectively managed.
- Perform administrative traffic duties with high accuracy and professionalism.
- Monitor transportation schedules in advance, proactively addressing potential issues to ensure smooth operations.
- Work closely with the wider traffic team to ensure the efficient coordination of transportation operations, addressing any challenges or issues that may arise.
- Escalate and report vehicle accidents promptly to line management.
- Interact with customers as needed, addressing inquiries, providing assistance, and maintaining positive relationships to enhance customer satisfaction.
- Meet weekly and monthly performance targets (KPIs) in alignment with business goals and Customer Service Level Agreements, escalating issues as necessary.
- Utilise IT systems such as Transport Management Systems (TMS) and tracking screens to ensure system accuracy and efficient operations.
- Ensure all live changes are accurately reflected in the system for seamless tracking and reporting.
- Verify the authenticity and validity of driver licenses to ensure compliance with regulatory requirements and company standards.
- Log and monitor driver absences, keeping accurate records for HR and operational planning purposes.
- Requirements:
5+ GCSEs or equivalent; additional qualifications in logistics or related field advantageous. - Prior experience in transportation logistics, administrative support, or customer service roles in a fast based setting is advantageous.
- Strong attention to detail and organizational skills, with the ability to multitask and prioritize effectively.
- Excellent communication and interpersonal skills, with the ability to interact professionally with drivers, customers, and team members.
- Proficiency in computer applications and software, including Microsoft Office Suite.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Transport Manager CPC would be desirable.
- Transportation management systems: 1 year (preferred)
- Administrative experience: 1 year (preferred)
The ideal candidate will have strong organisational skills, a good understanding of logistical processes and excellent communication abilities, both written and verbal.
Location: Corby site.
