Customer Call Handler

Customer Service Call Handler

19,047.60pa, NN17 1QE, 32 days holiday, part-time 11am-5pm Monday to Friday, Pension, Parking, working from home 1 day per week after training

Due to continued success, a UK head office location of a global multi-branch organisation has an exciting opportunity for a Customer Service Call Handler to join their customer service team. You will be supporting customers across the UK:

• Answering incoming calls and responding to emails from customers
• Providing customer care, and assisting/resolving with and questions or queries
• Updating database with call information
• Making outbound calls to customers who have left message on internal system
• Raising credits for returns
• Liaising internally with other departments in relation to customers needs
• Administration duties related to the role

We would expect the successful Customer Service Call Handler to be able to demonstrate a good work working knowledge of Microsoft office, and database management. Be an excellent communicator, and have a friendly, confident and customer focused telephone manner. You will be supported to become familiar with the company processes and procedures. This would be an ideal role for you if you have worked within Customer Service Advisor, Customer Service Administrator or Call Centre Operator.

You will be joining the UK head office of a company that has been established for over 30 years, and has an enviable reputation in their field of distribution. Working directly with the Customer Service Manager, this role offers variety from customers on a daily basis. The organisation name is synonymous with delivering outstanding quality services, and they are keen to recruit a Customer Call Handler who strives to offer the same. With a dedicated training plan they offer ongoing training and coaching and opportunities to progress within the organisation.

• 32 days paid holiday per year
• Monday to Friday 11am to 5pm
• 19,047.60pa
• Pension & Health Care plan after qualifying period
• Paermanent
• Immediate start
• 1 day per week WFH after training period

Please contact Alicia to discuss this role further or click apply to forward an up to date copy of your CV

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.