Back to search
This permanent Customer Services role in the retail industry requires a proactive individual to manage customer interactions and ensure high service standards. Based in Corsham, you'll play a key role in maintaining satisfaction and fostering customer loyalty.
Client Details
This opportunity is with a medium-sized organisation within the retail industry that values customer satisfaction and service excellence. They are committed to providing high-quality products and experiences to their customers.
Description
- Respond promptly to customer enquiries via phone, email, or in person.
- Resolve customer complaints effectively while maintaining a positive rapport.
- Maintain accurate records of customer interactions and transactions.
- Provide detailed information about products and services to customers.
- Collaborate with internal teams to ensure smooth service delivery.
- Monitor and follow up on customer feedback to improve service quality.
- Assist in training new team members in customer service procedures.
- Stay updated on company policies, products, and services to better assist customers.
Profile
A successful Customer Services professional should have:
- Experience in customer-facing roles, preferably within the retail sector.
- Strong communication and problem-solving skills.
- Attention to detail and the ability to multitask efficiently.
- Proficiency in using customer management systems or similar tools.
- A positive and customer-focused attitude.
Job Offer
- A competitive salary of £32,000 - £40,000 per annum.
- Time off in lieu (TOIL) to support work-life balance.
- A permanent position within a small/medium-sized luxury organisation which is part of a larger group.
- An opportunity to grow within the retail industry.
- A supportive and customer-focused work environment in Corsham.
If you're passionate about delivering excellent service and want to make a difference in the retail industry, we encourage you to apply for this exciting opportunity in Corsham.
