Assistant Care Manager

Summary:

We’re seeking a dedicated Deputy Care Manager to help shape and support a thriving domiciliary-style care service.

In this role, you’ll work hand-in-hand with the Registered Manager to ensure high standards of safety, effectiveness, and quality across daily operations. You’ll be a visible presence during early mornings, evenings, and weekends, offering reassurance to staff, families, and residents alike. Alongside leadership responsibilities, you’ll remain hands-on in care delivery, while also contributing to administration, compliance checks, and quality assurance.

Key responsibilities:

• Direct the care team during shifts, providing guidance and encouragement.
• Step in with senior leadership cover during weekends and outside normal hours.
• Contribute to staff performance oversight, supervision, and training.
• Carry out spot checks, service reviews, audits, and compliance monitoring.
• Assist with medication checks and review of care records.
• Escalate safeguarding or quality concerns in line with procedures.
• Help with rota organisation, last-minute cover, and day-to-day service coordination.
• Work closely with the Registered Manager to maintain consistent leadership.
• Provide hands-on support during care shifts or calls when required in urgent situations.
• Take part in the on-call rota, handling out-of-hours queries, unexpected absences, and emergencies

Ideal Candidate:

• Minimum Level 3 qualification in Health & Social Care.
• At least two years’ experience in a senior care or supervisory position.
• Strong ability to lead teams and resolve problems effectively.
• Solid understanding of CQC standards and safeguarding practices.
• Dependable, adaptable, and able to remain calm in high-pressure situations.
• Willingness to take part in the on-call rota.
• Higher-level qualification in leadership (Level 4 or 5) would be an advantage.
• Background in domiciliary care is desirable.
• Confident with IT systems and report writing.
• Knowledge of medication procedures and risk management.
• Full driving licence and access to a vehicle.

Hours:

• Hours: 37.5 hours per week (7.5 hours per day)
• Typical Hours: 8:00 am – 4:00 pm, with some flexibility required to work alongside the Registered Care Manager (9:00 am – 5:00 pm)
• Provisional Schedule:
  • Week 1: Monday – Friday
  • Week 2: Wednesday – Sunday
• On-Call Rota: One weekend per month

This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency.