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Job Title: Electrical Services Officer
Location: Coventry, West Midlands
Salary: £35,116 - £45,413
Hours: Full Time, Permanent
Role Summary
Our client is seeking an experienced and highly motivated Electrical Services Officer to support the operational delivery of electrical maintenance services across a complex estate. This role involves overseeing statutory, planned, and reactive maintenance of electrical systems to ensure compliance, efficiency, and continuity of operations. You will manage a team of directly employed electrical staff, contractors, and be responsible for technical support and operational leadership in line with organisational service standards.
Key Responsibilities
Management & Organisation
Lead and coordinate the electrical services maintenance team in line with company policies and guidance.
Schedule and prioritise statutory, planned, and reactive maintenance, including defect repairs and minor works.
Allocate and manage directly employed labour and external contractors to deliver services efficiently and to required standards.
Manage workshops, vehicles, tools, and equipment to support operational readiness.
Develop procedures aligned with the Estates Maintenance Strategy and Strategic Asset Management Plan.
Implement and monitor Safe Systems of Work including Risk and CoSHH Assessments.
Carry out regular Health & Safety inspections and ensure timely resolution of any actions.
Support apprentice development programs, including mentoring and monitoring performance.
Technical Duties
Provide technical support to internal staff and contractors maintaining complex electrical systems.
Undertake site work as required to assess, assist, and guide electrical maintenance operations.
Investigate and report on incidents and technical issues, offering recommendations and maintaining records.
Manage Permits to Work, reviewing associated health and safety documentation.
Act as a Senior Authorised Person for high voltage switching and maintenance on the client’s 11kV network.
Contribute to energy-saving initiatives and provide insights for performance improvements.
Support emergency response activities in line with business continuity protocols.
Provide input into maintenance and project cost plans, specifications, and asset management strategies.
Contractor Management
Support the Contracts Team in managing contractor performance, ensuring adherence to standards, compliance, and value for money.
Ensure all contractors are compliant with health and safety policies, have correct permits, and provide all necessary documentation.
Evaluate contractor schedules and completed work for compliance and quality.
Assist in writing technical specifications and contribute to procurement and tendering processes.
Monitor contractor performance, verify invoices, and ensure accurate service documentation is received.
Communication
Facilitate team meetings and keep direct reports informed of updates and initiatives.
Liaise with stakeholders across departments to plan service disruptions and coordinate maintenance activity.
Ensure effective communication with the Estates team, store managers, and building users.
Financial Responsibilities
Provide cost estimates for works and manage small projects within budget and compliance frameworks.
Advise on procurement of tools, equipment, and materials, ensuring quality and value for money.
General Duties
Participate in the on-call rota as required.
Undertake additional tasks as needed in support of the Estates function.
Essential Criteria
- Recognised electrical apprenticeship or equivalent experience; NVQ Level 3, City & Guilds 236 (parts 1 & 2), or 2330 Levels 2 & 3
- Demonstrable experience in electrical maintenance across commercial, industrial, and domestic environments
- Experience managing teams and contractors on maintenance and minor work
- In-depth technical knowledge of electrical and building systems
- Strong problem-solving skills and ability to implement solutions effectively
- Effective communicator with strong written and verbal skills
- Self-starter with excellent organisational skills and attention to detail
- Proficient in Microsoft Office suite including Outlook, Excel, Word, and MS Project
- Strong understanding of statutory compliance and H&S obligations
- Skilled in negotiation and delivering excellent customer service
- City & Guilds 2382 – 18th Edition Wiring Regulations
- Knowledge of fire alarm systems in accordance with BS 5839
Desirable Criteria
- Approved HV Switching training/experience
- NEBOSH or IOSH Certificate in Health & Safety
- BTEC HNC in Electrical or Building Services
- Experience with manual/hydraulic lifting platforms
- Familiarity with mobile tower scaffolding and confined space entry protocols
