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Neighbourhood Team Leader 6 Month FTC
Location:Hybrid Home, Office & Patch Based - Coventry
Contract Type:Full-time, 6-month Fixed-Term Contract
Salary:Up to £52,000 (pro rata)
Start Date:ASAP
Are you a confident leader in social housing looking for your next challenge? We're looking for a proactive and experienced Neighbourhood Team Leader to oversee a team of 7 Housing Officers and lead the delivery of exceptional neighbourhood and tenancy management services.
This is a hybrid role with a balance of home working, patch-based work, and time in the office offering both flexibility and the opportunity to stay connected with your team and communities.
About the Role:
Reporting to the Head of Neighbourhoods, youll:
- Lead, motivate and develop a team of Housing Officers to deliver tenancy and estate management services.
- Oversee complex tenancy issues, ASB cases, safeguarding concerns, and breaches of tenancy.
- Ensure high standards of customer service, ensuring tenancies are sustained and neighbourhoods are safe and well-maintained.
- Collaborate with internal teams (Assets, Repairs, Building Safety) and external agencies (e.g. police, support organisations).
- Monitor performance and KPIs, drive service improvements, and support continuous development.
- Provide 1:1s, performance reviews, and recruit/induct new team members as needed.
What We're Looking For:
- Proven management experience in social housing, with a background in tenancy and estate services.
- Strong people leadership skills with the ability to coach, support and drive high-performing teams.
- Confident in handling ASB, safeguarding, enforcement, and neighbourhood planning.
- Ability to build positive working relationships with residents, partners, and colleagues.
- Excellent communication, problem-solving and decision-making skills.
- Full UK driving licence (travel across patches will be required).
Additional Requirements:
- This role requires a Basic DBS check.
If you're passionate about delivering excellent housing services and ready to lead a dedicated neighbourhood team, wed love to hear from you.
Apply now to make a difference in local communities!
