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Tech Services Administrator
Full-Time | Up to 40 Hours/Week (On-site)
Coventry
12 Month Contract
Are you a meticulous problem-solver with a passion for aerospace and defence? This is your chance to be part of something transformative. Our client is expanding their aerospace division and needs a Tech Services Administrator to support mission-critical operations and elevate customer experience during a key transition period.
Why You'll Love This Role
You'll be at the centre of innovation, helping evolve the Technical Publications & Support team following recent acquisitions. Your work will directly impact how aerospace support is delivered - from managing customer interactions to migrating essential documentation.
Your Responsibilities as Part of the Team
As part of Salesforce Administration, you will manage inboxes for Technical Publications & Support, validate customer accounts and domains, assign and update Salesforce cases, and support PHConnect sign-ups and document access.
In Document Migration & Editing, you will assist in migrating technical publications from UltraCSDB to HiCo, edit military tech pub documents using SGML tools such as PTC Arbortext and Framemaker, and create and update illustrations in IsoDraw.
You will also be acting as a Technical Author, contributing to the creation, editing, and maintenance of technical documentation in line with aerospace and defence standards.
What You Bring to the Table
You should have experience with Salesforce case management and be familiar with SGML editing tools and technical illustration software. Strong organisational and communication skills are essential.
- Salesforce experience
- SGML tools
- Previous experience with Technical Author activities
Ready for Takeoff?
Apply now and become part of a team shaping the future of aerospace support. Your next mission starts here.
You must be willing to undergo BPSS clearance and sign an NDA
This vacancy is being advertised by Belcan
