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- Carry out gardening and grounds maintenance tasks including grass cutting, planting, weeding, and shrub care, using hand tools and horticultural machinery.
- Perform seasonal external work such as fencing and slab repairs.
- Use mobile technology to support field-based work and ensure safety using provided equipment.
- Maintain a high standard of estate presentation and support neighbourhood teams in delivering excellent service.
- Deliver professional, polite customer service and escalate enquiries where needed.
- Monitor and report on performance and help identify improvements.
- Adhere to health and safety procedures, including use of PPE and compliance with risk assessments and COSHH guidelines.
- Recognise and act on safeguarding concerns in line with policies.
- Work collaboratively and contribute to continuous service improvement.
- Undertake other duties as required by the Supervisor.
- Experience in grounds maintenance and operating relevant tools/machinery.
- Comfortable working outdoors in all seasons and conditions.
- Good communication skills and a customer-first attitude.
- Ability to work independently and in a team, managing time and workload effectively.
- Basic maintenance skills and willingness to undertake training.
- A full, clean driving licence is preferred.
- Awareness of safeguarding, health and safety, and equality standards.
- Positive, flexible approach with a “can-do” attitude.
- Committed to teamwork and delivering high service standards.
- Open to learning and improvement.
- Ability to reflect organisational values such as being honest, ambitious, and community-minded.
