Customer Pollution Controller

We are currently recruiting on behalf of our client who are a major UK Water company based in Coventry.

This is a Temporary role and will be based on site at their head office in Coventry City Centre.

Role Objective:

• Mitigating and responding to pollution events and potential events is one of the companies strategic objectives of the current AMP.

• This role will play a key part in ensuring that reported potential pollution events are identified at the earliest point in time and the correct response process is followed.

• Based on customer provided information and historical site/ asset knowledge and insight, this role will also be responsible for deescalating the priority of the field response when it is deemed necessary.

• Other customer reported issues are risk assessed for their potential pollution impacted and initiate the appropriate field response.

Key Accountabilities:

• Reactively assess all available information in a timely manner, raising either a Priority 1 rapid response job for the field, or a lower Priority job.

• Prioritise incoming reports of Waste issues based on the potential risk of it causing a Pollution, using all available systems and data to inform your decision-making process.

• Contacting customers via phone or video call to retrieve further information regarding the potential pollution issue.

• Ensure that all potential pollution reports are responded to within the defined SLAs in terms of response time.

• Responsible for the appropriate escalation or de-escalation of customers reports based on thorough and accurate desktop-based risk assessments.

• Review previously pollution response to identify improvements where possible

• Review EA contacts, using enhanced risk assessments to decide the level of company response required.

• Review customer reports of External Floodings in high risk areas to prioritise floodings at greater risk of causing a pollution

Experience: In order to succeed in this role, it is advantageous if you have:

• Knowledge and experience of sewerage/ waste networks

• Experience in a customer facing role

• Experience of working in a fast paced/ pressurised environment

• Experienced of making decisions within a pressurised environment

• Knowledge and experience of pollution incidents and their impact on the environment

Qualifications:

• Maths and English Level C GCSE or Equivalent essential

• A Level/Degree or equivalent standard (desirable)

• BTEC or higher qualification in water/ sewerage related activities (desirable)

• It would desirable to have

• Knowledge & qualifications relating to Hydraulics, Engineering or Network Management would be desirable