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Software Support Engineer
Cowes, Isle of Wight (Office-based)
Approx 46k + bonus + healthcare + pension + 25 days holiday
Permanent | 37 hours per week
Are you a tech-savvy problem solver with a background in software and systems engineering? If you're motivated by delivering exceptional customer service and want to play a key role in supporting advanced software solutions used worldwide, this is the opportunity you've been waiting for.
In this crucial role, you'll provide high-quality support to end-users and engineers as they deploy, operate, and get the most from mission-critical software. You'll proactively troubleshoot, deliver training, and ensure software systems are healthy, efficient, and secure.
Key Responsibilities
- Provide expert support, troubleshooting and guidance for end-users and engineers (remotely, by phone, or onsite)
- Reproduce, diagnose, and resolve software/system issues quickly and accurately
- Plan and implement system health and preventative maintenance measures
- Create and deliver engaging training courses for users and engineers
- Develop and update best practice guides, FAQs, and knowledgebase articles
- Deploy, configure, and update software solutions to customer sites
- Liaise with development teams on feedback and continuous improvements
- Stay updated with new product releases and technologies
- Travel internationally as needed to support customers and colleagues
Key Skills & Experience
- 3+ years' experience supporting, troubleshooting, and deploying software solutions
- Solid background in software and systems engineering
- Proficient in Microsoft OS setup/troubleshooting, relational databases, networking, and common protocols
- Strong working knowledge of Microsoft Office suite
- Analytical, methodical approach and strong problem-solving skills
- Excellent verbal and written communication skills; team player with self-motivation and customer focus
Desirable (not essential): Degree in engineering/software, experience in customer service, system integration, code troubleshooting, process automation, SQL Server, DCOM, OPC, and Windows security.
What's on Offer
- Permanent, office-based contract (Cowes, Isle of Wight)
- Competitive salary (46k region) plus discretionary bonus
- 25 days' holiday (+ bank holidays), increasing with service
- 5% employer pension contribution, private healthcare after probation, and death in service benefit
- Innovative, global company with exceptional career progression and opportunities for international travel
If you've held any of these roles or used these technologies/skills, this role could be a great fit: Software Support Engineer, Systems Support Engineer, Technical Support Analyst, Application Support Specialist, Systems Integration Engineer, Customer Support Engineer, Field Support, SQL Support.
Ready to be the vital link between users and technology? Apply now and become part of a world-leading software support team! We are open to applicants willing to relocate to the IOW.
Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
