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Customer Service Administrator

Customer Service Administrator

Supreme Recruitment Ltd

Posted 7 hours ago, valid for 16 days

Crawley, West Sussex RH10 7GY, England

Full Time

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Sonic Summary

The job title is Import Admin located in Crawley, offering a salary range of £28,000 to £32,000.
The role involves managing customer interactions, customs clearance, and financial processes related to shipments.
Candidates should have knowledge of import airfreight operations and preferred experience with CDS customs clearance.
Strong organizational, problem-solving, and communication skills are essential, along with proficiency in Microsoft Office.
Experience with Cargowise or Salesforce is a plus, and the position requires relevant experience in the field.

Job Title: Import Admin

Location: Crawley

Pay: £28,000 to £32,000

Role Overview: Join our client's Operations team as an Import Admin. You'll handle customer interactions, customs clearance, delivery confirmations, and financial processes. Monitor shipments, communicate delays, and build customer relationships.

Key Responsibilities:

Main contact for customers
Support customs clearance
Confirm delivery requirements
Monitor and communicate shipment progress
Present and report on calls
Resolve queries and complaints
Ensure accurate invoicing

Requirements:

Knowledge of import airfreight operations
Preferred experience with CDS customs clearance
Strong organizational and problem-solving skills
Excellent communication abilities
Proficiency in Microsoft Office
Experience with Cargowise or Salesforce is a plus

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