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JRRL are seeking a dedicated and proactive Course Administrator to join their client. In this role, you will play a vital part in supporting students throughout their learning journey and ensuring the smooth administration of high-stakes assessments.
Key Responsibilities for the Course Administrator:
- Oversee and coordinate a diary of e-assessment contracts, seeking opportunities to maximise these where possible.
- Support, motivate, and encourage students to achieve their training and career goals.
- Provide exceptional customer service at all times.
- Manage, download, administer, and invigilate high-stakes examinations in compliance with all policies.
- Act as the first point of contact for students and exam candidates, addressing queries promptly.
- Support students throughout their studies, resolving issues and offering guidance.
- Develop rapport with students, celebrate their successes, and promote their welfare.
- Monitor student progression, conduct discussions to overcome learning barriers, and facilitate timely completion.
- Maintain accurate records and perform general administrative duties.
- Achieve performance KPIs to uphold high standards of service and delivery.
- Assist in creating content for social media platforms to engage and inform the community.
- Contribute to the day-to-day management and operations of the training centre.
- Undertake any other duties reasonably required to support the company’s objectives.
Key Skills required for the Course Administrator:
- Experience in education, training, or assessment environments is desirable.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Ability to motivate and inspire others.
- Customer-focused with a professional approach.
This role is a full-time, permanent position. The salary range reflects the candidate's level of experience. The lower end of the band is suited for individuals who may require additional training to meet the role's requirements, while the higher end is for candidates who possess the exact skills and experience outlined above.
