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Service Desk Analyst - IT Service Desk analyst offering support for a wide array of systems and applications. This role is working within a small team offering IT support for our wider business, which consists of corporate and external customers. Primary support is delivered over the phone remotely.
Location -Crawley Court, Winchester.
Role is hybrid between home working and office (2-3 days per week in the office)
Total Package
- Upto 31,000 base salary
- Training and Development
- Explore diverse career advancement pathways such as roles in 2/3 line support, platform engineering, and desktop engineering
- 6% pension contribution
- Private Medical
- 25 days annual leave
- Life insurance
- Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance
Must Haves:
- Experience of providing IT support
- Proficient in the use of Service Management and diagnostic tools
- Knowledge and experience in supporting business-standard IT systems and technology
- Ideally drive as location is remote
Key Responsibilities:
- 1 week in 4 includes afull weekof on call
- Provide a single point of customer contact, incident triage, diagnosis and escalation / resolution
- Provide technical support for multiple platforms such as Active Directory, Azure, Vmware, O365, ServiceNow and more
- Deliver first class customer service across all communication touch points
- Ensure service records are kept up to date and are accurate
- Complete tasks under Service Request Management
- Maintain and create necessary IT documentation
- Provide continual improvement activity ideas
Qualifications:
ITIL Foundation handy but not essential
