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MMP Consultancy is seeking a Contract Operations Manager on behalf of a contractor based in West Sussex, to look after a key housing maintenance contract with a Local Authority. This is a 4-month contract subject to extension. The rate of pay is dependent on the candidates' level of experience and may be paid CIS. This is an exciting opportunity to lead a team, drive performance, and ensure high-quality, cost-effective service delivery while meeting client expectations and KPIs.
Responsibilities:
- Lead and develop a team of 4 Managers and 10 Workforce Coordinators to deliver a high-performing property maintenance service.
- Manage and optimise operational resources to meet or exceed contract performance targets.
- Collaborate with the Commercial team to ensure strong financial performance against agreed monthly and quarterly targets.
- Oversee and take responsibility for the full operating and capital budgets related to the assigned contract.
- Build and maintain strong relationships with internal stakeholders and clients, providing regular performance updates and reporting against KPIs.
- Promote a high standard of written and verbal communication within the team for clear delegation and efficient task execution.
- Drive improvements in service delivery by developing and implementing robust policies and procedure
Requirements:
- Experience managing a property maintenance or housing service contract, including knowledge of legislation and best practice (preferred).
- Proven financial and commercial acumen, with the ability to price works competitively and ensure delivery at profitable levels.
- Confidence with housing sector procurement processes and contract mobilisation.
- Strong understanding of KPIs, SOR codes, and what constitutes a quality, Best Value service.
- High awareness of SHEQ (Safety, Health, Environment & Quality) standards.
- SMSTS or SSSTS
