Back to searchIncident Lead / Incident Manager
DGH Recruitment
Posted a day ago, valid for 6 days
Crawley, West Sussex RH10 6GA, England
£70,000 per annum
Full Time
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Sonic Summary
- The position of Incident Lead / Incident Manager is available in Crawley with a salary of £70,000.
- The role requires candidates to have extensive experience in Incident Management, particularly in an operations or project management environment.
- Key responsibilities include managing Jira tickets, triaging incidents, and overseeing stakeholder communications.
- Candidates should possess strong communication skills and experience with tools such as Jira, Redmine, and ServiceNow.
- The role requires three days per week in the office and is targeted at individuals with a proven track record in incident management.
3 days per week in office
My global client is looking for an experienced Incident / Operations / Service Lead to join them managing the response given to their major global marquee client when they raise an incident
You will be responsible for triaging the Jira tickets, ensuring allocation to the correct person in order to resolve the incident and prevent reoccurance
Overview of Duties:
- Ticket management - ITIL / Jira / ServiceNow
- Incident management - Prioritise / Triage / Investigate / Resolve / Communicate
- Stakeholder management
- Change, Problem & Release management
- Monthly Steering Committee reviews
Required Skills & Experience:
- Indepth Incident Management experience
- First class communication skills
- Experience within an operations / release / project management environment
- Demonstrable experience with Jira, Redmine & ServiceNow
- Experience with Product / Development / Application teams
Beneficial Skills & Experience:
- Knowledge of software development (.Net)
- Experience with AWS and TeamCity
Incident Lead / Incident Manager - Crawley - £70k
3 days per week in office
In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.
DGH Recruitment Limited acts as both an Employment Agency and Employment Business
