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The Role
As the Allocations Officer you will oversee and manage the allocation of properties within our property management operations. In this role, you will be responsible for ensuring smooth coordination between various stakeholders, including tenants, landlords, councils, and internal teams. You will play a vital role in managing property availability, maintaining accurate records, handling tenant and landlord queries, and overseeing all administrative functions related to property allocations and lettings. This role requires excellent organizational skills, strong communication abilities, and a thorough understanding of property management processes.
PLEASE NOTE
People that come from an high pace administrative and social housing background who are keen to jump into a new role your cv's will still be reviewed
Key Responsibilities:
Allocations Management:
- Monitor and manage upcoming property allocations, and availability timelines to relevant team members.
- Ensure that all necessary documentation (e.g., certificates, floorplans, property details) is collected and updated for each property.
- Maintain and update corporate and temporary accommodation spreadsheets, ensuring they are accurate and up-to-date.
- Liaise with local councils (e.g., Westminster City Council) to coordinate bookings, terminations, and resolve any issues or complaints related to allocated properties.
- Prepare and send property handover emails, ensuring proper documentation and compliance.
- Distribute daily property availability lists to internal and external stakeholders.
Skills & Knowledge Requirements:
- Organisational and Administrative Skills: Ability to manage multiple tasks related to property allocations, customer service, and documentation with exceptional attention to detail.
- Communication Skills:
Strong verbal and written communication skills to liaise with various stakeholders, including councils, landlords, tenants, and buyers. Capable of resolving customer service issues professionally and promptly.
- Customer Service Orientation:
A customer-focused approach to managing relationships with tenants and landlords, ensuring that all concerns are addressed promptly and that high levels of satisfaction are maintained.
- Technical Proficiency:
Familiarity with property management software (e.g., Jupix, Salesforce) and standard office software (e.g., Microsoft Office).
- Problem-Solving Abilities:
A proactive approach to identifying and resolving issues related to property allocations, and customer service challenges.
- Teamwork and Initiative:
Self-motivated, with the ability to work independently and as part of a collaborative team. Able to take initiative and work well with internal and external stakeholders.
