Customer Relations Manager

Customer Relations Manager
Temporary - Permanent
36 Per Hour Umbrella
Crawley

Hamilton Woods Associates are currently recruiting for a Customer Relations Manager to work across several sites and act as the main post of contact for customers.

Duties and Responsibilities of the Customer Relations Manager:

• Act as the main point of contact for customers, providing support and guidance from reservation through to aftercare.
• Conduct pre-handover inspections to ensure homes meet quality standards before completion.
• Manage post-completion defects, snags and warranty issues, ensuring all items are logged, monitored and resolved within agreed timescales.
• Carry out customer courtesy visits and accurately record identified issues on internal systems.
• Handle escalated customer complaints and work towards timely, fair and customer-focused resolutions.
• Liaise closely with site teams, build managers, contractors and the customer service department to keep customers updated and ensure work is completed to standard.
• Support the delivery of high customer satisfaction scores, including NHBC 8-week and 9-month surveys.
• Educate customers around warranty coverage, aftercare processes and what they can expect after moving in.
• Identify trends or recurring issues and provide feedback to internal teams to drive continuous improvement.
• Maintain accurate documentation, progress updates and weekly reports for management.
• Ensure all customer interactions are handled professionally.

Essential Requirements of the Customer Relations Manager:

• Previous experience within a similar position
• Strong customer service skills

To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful