Service Coordinator

Location: Crawley, West Sussex
Type: Full Time | Permanent
Salary: 24,000 - 26,000

The Opportunity

Guided Talent is recruiting on behalf of a well-established engineering and services business for a Service Coordinator to be based at their Crawley head office.

This is a key administrative and customer-facing role, supporting the Service Team with day-to-day operations while acting as a dedicated first point of contact for a portfolio of assigned customers. Full training will be provided.

Key Responsibilities

Act as the primary point of contact for assigned service customers
Provide day-to-day service administration support to the Service Team
Raise, process, and manage monthly invoices in line with agreed deadlines
Resolve invoice queries and raise credit notes where required
Prepare and issue monthly service reports for customers
Raise and allocate jobs to the Repairs / Service Engineering teams
Prepare, issue, and follow up service and repair quotations
Answer inbound telephone calls and emails professionally and efficiently
Assist with engineer scheduling and workload coordination
Ensure contractual service obligations are met for relevant clients
Provide cover for other administration team members when required
Participate in the out-of-hours on-call rota (approximately 1 month in 12)
Carry out ad-hoc administrative duties as required

Essential Skills & Experience

Strong literacy and numeracy skills
Excellent written and verbal communication skills
Confident IT user with good general computer literacy
Proven experience in a customer service or service administration role
Strong organisational and administrative skills
Ability to work effectively in a fast-paced, high-pressure environment
Proactive approach to problem-solving and customer queries
Ability to take ownership of day-to-day responsibilities

Key Competencies

Dedicated, reliable, and committed work ethic
Strong team player with a collaborative approach
Excellent time management and prioritisation skills
Personable and professional manner
Adaptable and comfortable dealing with change
Flexible and dependable