Back to search
Customer Service Manager, Permanent, Holmes Chapel, £32,000 - £34,000
Our client is currently recruiting for an experienced Customer Service Manager to join their small team, within their open plan offices based in Holmes Chapel. Due to an internal restructure, this is a new role which has been developed to oversee a team of 5. The company are a heavily regulated environment, and therefore a candidate with previous experience of working within a regulated environment would be ideal. (This could be banking, a call centre or insurance etc.) The position is to coordinate all support services across their diverse client base. Daily duties will include
- Leading and mentoring the service help desk team
- Ensuring high performance, team development and encouraging continuous improvement
- Allocating daily tasks across the team
- Ensuring SLAs are met
- Supporting with escalation of complaints
- Process improvement implementation
- Carrying out 1-2-1s
- Handling customer satisfaction data and making d=business decision based on this
- Produce and present monthly management reports
The successful candidate will have worked within a line management position previously and be confident managing a team. Previous customer service experience is essential along with the ability to manage escalated complaints and resolve issues promptly. The company offer on site parking, 25 days annual leave plus bank holidays, life assurance and profit related bonuses. The company will also provide a laptop and mobile phone. Working hours are 9am-5pm with a 30-minutes lunch break. Fully office-based role.
If you are interested in this role or would like to know more about the position, please call Nicola or Amy on 01270 251251 or forward your CV. Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.
