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CUSTOMER SERVICE & COMPLAINTS COORDINATOR
HOLMES CHAPEL
£26,000 - £28,000
YOUR NEW ROLE
We are seeking a dedicated and enthusiastic Customer Service Representative to join our client, working within their dynamic and forward thinking customer care department. The ideal candidate will possess excellent communication skills and a passion for providing exceptional service to internal customers. This role involves engaging with clients, addressing their needs, and ensuring a positive experience with all products and services.
YOUR NEW ROLE
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with product information, order processing, and issue resolution.
- Upsell products and services where appropriate to enhance customer satisfaction and drive sales.
- Maintain accurate records of customer interactions and transactions through data entry into our systems.
- Handling customer concerns and complaint through to resolution.
- Collaborate with team members to ensure consistent service quality across all channels.
- Stay informed about product updates and company policies to provide accurate information to customers.
YOU WILL BE
- Strong phone etiquette with the ability to communicate clearly and effectively in English.
- Experience in handling customer complaints essential.
- Excellent analytical skills to assess customer needs and provide tailored solutions.
- Proven ability to upsell products while maintaining a focus on customer satisfaction.
- Proficient in data entry with attention to detail for maintaining accurate records.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Strong problem-solving skills and the ability to think on your feet when addressing customer concerns.
YOU WILL RECIEVE
- Company pension
- Employee discount
- Health & wellbeing programme
- Sick pay
- Complaint handling: 1 year (required)
- Customer service: 3 years (required)
Please call Lily on or email
