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Crewe | 28,000-29,000 per annum (DOE) | Office-Based | Monday to Friday | Full Time
Introduction
Acorn by Synergie is proudly recruiting for a German Speaking Customer Service Advisor on behalf of a well-established and rapidly growing business in Crewe.
This is an exciting opportunity to join a company known for its fantastic team culture, supportive management, and excellent employee benefits. If you enjoy helping people, take pride in delivering great service, and thrive in a positive environment, this role could be perfect for you.
Full training is provided, but previous office-based customer service experience and good Excel skills would be highly advantageous.
Key Responsibilities:
Respond to inbound calls and emails from customers in German and English.
Provide accurate information and resolve product or account queries.
Log customer details and maintain up-to-date CRM records.
Follow up on outstanding queries to ensure timely resolution.
Work collaboratively with other departments to enhance service and processes.
Skills and Experience:
Fluent in German and English (written and spoken).
Previous customer service or administrative experience preferred.
Confident user of Microsoft Excel and Office applications.
Strong communication and problem-solving skills.
Friendly, professional, and reliable approach.
Benefits:
Regular team socials and fully funded events.
Monthly incentives with vouchers, prizes, and extra holidays.
Quarterly awards, summer and Christmas parties.
Birthday leave - enjoy your special day off!
Free onsite parking.
Excellent opportunities for career development and progression.
Interested?
If you're fluent in German and English and want to join a genuinely friendly, people-focused company, apply now or contact your local Acorn by Synergie branch for more details.
Acorn by Synergie acts as an employment agency for permanent recruitment.
