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Account Manager

Anderson Wright Consulting
Posted 18 hours ago, valid for 23 days
Location

Crewe, Cheshire CW1 2PT, England

Salary

£28,000 - £38,000 per annum

Contract type

Full Time

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Sonic Summary

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  • An experienced Account Manager is sought for a web and software design company in Crewe, offering a salary between £28,000 and £38,000, depending on experience.
  • The role involves managing a diverse portfolio of clients, coordinating project delivery, and ensuring effective communication and support throughout the project lifecycle.
  • Candidates should possess excellent organizational and communication skills, with a background in sales or client management being beneficial but not essential.
  • Experience with project management tools and a general understanding of web applications are desirable, along with a proactive mindset for identifying commercial opportunities.
  • The position includes a Monday to Friday work schedule, 28 days of holiday, and various employee benefits.

ACCOUNT MANAGER – CREWE - £28000 - £38000 (DOE) + EXCELLENT BENEFITS

 

Due to continued success and constant growth, we are looking an experienced Account Manager to join our award-winning web & software design company based in Crewe.

 

COMPANY BACKGROUND

 

Our client truly understands that their employees are their biggest asset and recognises that everyone is a key factor to the companies’ continued success. This is an excellent chance to build a rewarding career at a company that develops cutting-edge web and software applications for businesses of all shapes and sizes, from small businesses to multinational brands operating across a diverse range of industries including automotive, environmental, film, finance, healthcare, retail, sport, tourism, transport, and travel. One of the great things about this role is the variety the team enjoys – there usually over 50 projects at any given time

 

ACCOUNT MANAGER JOB PURPOSE

 

Working with a diverse range of clients, you will be responsible for a portfolio of new and existing customers. Co-ordinating the delivery of new web and software projects and the maintenance of existing solutions.

 

ACCOUNT MANAGER DUTIES

 

• Plan project timelines, schedule internal resources, ensure that resources are on track to complete tasks and ensure they have the information & support they need to work effectively.

• Understand the specific needs of the clients you manage and adapt your communication style and project plans accordingly.

• Track project costs ensuring that the project remains within the initial estimates.

• Hold meetings with internal development and testing resources to ensure that resources are aware of their priorities.

• Help to mitigate potential blockers and resolve issues calmly and efficiently.

• Apply firm but fair judgement in sensitive situations, including changes to budget.

• Hold update calls/video calls with clients to advise on the progress of tasks.

• Keep internal departments updated on the progress of projects, raising any concerns and providing ideas to resolve issues.

• Help clients stay up-to-date with the latest advances in digital by effectively communicating software upgrades and best practices.

• Maximise account revenue by spotting opportunities for further design and development work and upselling CSI’s other services.

• Ensure that retainer clients are using their contracted hours effectively.

• Attend face-to-face meetings with clients, when required.

• Share ideas to help improve the efficiency of the department and the wider business, and facilitate the implementation of new processes.

• Support the sales process by identifying potential opportunities within existing accounts and promoting new services and solutions to clients.

 

ACCOUNT MANAGER ESSENTIAL REQUIREMENTS

 

• Excellent organisational skills with the ability to juggle multiple priorities.

• The confidence and composure to handle busy clients who can be demanding, have varying needs, expectations, and technical knowledge.

• Strong people skills, and excellent communication - both verbal and written - with the ability to understand technical lingo, and articulate technical ideas to non-technical audiences.

• A proactive mindset with a keen eye for commercial opportunities.

• A background in sales or client management would be very beneficial.

• Any prior experience in account management or sales, particularly in a software house or digital agency, is a plus but not essential. 

• A willingness to learn and adapt as part of a dynamic team.

 

ACCOUNT MANAGER DESIRABLE REQUIREMENTS

 

• Experience with project management and communication tools such as JIRA, Slack, Microsoft Project, and Excel.

• Experience using CMS platforms (e.g., Contentful, Umbraco, or WordPress).

• The ability to demonstrate general web knowledge, including an understanding of how websites and web applications work.

• Degree educated.

 

ACCOUNT MANAGER PACKAGE 

 

• Working Monday to Friday 8am-4.30pm 

• £28000 - £38,000 dependent on experience

• 28 days holiday including Bank holidays – increasing with length of service

• Employee of the month reward

• On site parking

• Company events

 

Follow us on twitter #awconsultingltd

 

In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency

 

ACCOUNT MANAGER – CREWE - £28000 - £38000 (DOE) + EXCELLENT BENEFITS 

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