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Onsite / Desktop Support Engineer x2 Crewe
40-42,000 + Benefits - on site 5 days a week
Act as the first point of contact for customers, delivering the highest level of customer service and engagement, and will be pre-empting investigating and resolving Incidents.
The role will be onsite five days a week in Crewe
Your role
- First point of contact for customers, delivering the highest level of customer service and engagement.
- Liaising continuously with customers to ensure smooth communication and efficient service whilst resolving customer queries onsite.
- Providing advice with guidance through user best practices, identifying and mitigating repeatable cases and creating knowledge base articles (KBA's).
- Responsibility for resolving Incidents and Service Requests to SLA using tools such as Service Now and Intune.
- Accurate IT hardware management using a Configuration Management Database (CMDB) and Active Directory (AD).
Skills
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers and technical teams at all levels.
- Ability to work within a busy environment and can work calmly under pressure.
- Critical thinking and problem-solving skills, with an ability to think outside the box.
- Working knowledge of Microsoft Windows OS (10 and 11) and Microsoft 365 Office Suite.
- Understanding of IT hardware, predominately desktops and laptops, but also other mobile technologies; printers; peripherals and network fundamentals.
