Back to searchAftersales Support Coordinator
Shorterm Group
Posted a day ago, valid for a day
Crewe, Cheshire CW1 2PT, England
£27,000 - £35,000 per annum
Full Time
Retirement Plan
Employee Assistance
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Sonic Summary
- The Aftersales Support Coordinator position is available within the Warranty/Repairs department, offering a salary range of £27,000 to £35,000 depending on experience.
- The role requires experience in an Aftersales/Service department, with additional experience in a repair/workshop environment being desirable.
- Key responsibilities include managing aftersales customer accounts, providing updates, and ensuring high standards of customer service.
- Candidates should possess excellent communication skills, a methodical approach to tasks, and competence with IT programs such as Microsoft Office.
- Employee benefits include 25 days of holiday, a flexible work schedule, a contributory pension scheme, and access to an onsite canteen.
Job Title: Aftersales Support Coordinator
Salary: 27,000 - 35,000 depending on experience
Reporting to: Product Support Manager
Working Hours: 39 hours per week: Monday - Thursday 8.30am - 5.00pm, Friday 8.30am to 4.00pm. Flexi time options are available on discussion.
You will be expected on occasion to work later in the evening or weekends as business needs require.
Responsibilities Include:
Your day-to-day responsibilities will revolve around the management of aftersales customer accounts and providing them updates. Communication and attention to detail are key within this role with communication to both internal and external customers alongside maintaining our custom-built intranet system.
Management of key aftersales customer accounts, providing updates and reporting on a daily/weekly basis, to ensure a high standard of customer service is maintained at all times
To ensure a high level of intranet system accuracy for Warranty and Repairs, including administration of new Warranty cases, Purchase Orders, Breakdown Reports, Cost Reports
To monitor supplier and service vendor performance, regularly contacting suppliers for progress updates to ensure targets are met
To monitor and control Warranty and Repair costs in line with departmental budgets
To keep up to date with relevant technical product information and industry regulations
Personal Attributes
Experience in an Aftersales/Service department - essential
Experienced working in a repair/workshop environment - desirable
Experience within a planning role - desirable
Excellent communication skills both written and verbal - essential
Process-driven, methodical approach to tasks
Good Business acumen, with the ability to produce and understand Finance and Management Reporting
Competence with IT programs such as Microsoft Excel, Word, PowerPoint
Employee Benefits:
39 hour week, flexible start and finish times with early finish on Fridays
25 days holiday plus bank holidays
Holiday Purchase Scheme
Employee Assistance Programme
Contributory pension scheme
Referral Program
Subsidised onsite canteen with regular free offers
On-site parking with electric/plug-in charging points
Use of company vehicles where possible for work-related travel
Death in service benefit
