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Job Title: Customer Service Officer
Location: Local authority based in Croydon
Hourly rate: 16.25 PAYE
Contract Length: 3-month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 36-40 hours- Hybrid working available
ASAP Start
Job Duties:
- Being the first point of contact for interaction with vulnerable clients and their carers.
- Take decisions within established procedures dealing with end user and prescriber queries and issues.
- Ability to work flexibly to support the move to stretched working days and weekend operating as required.
- Liaising with external clients and internal company functions, to arrange daily work schedules for equipment deliveries and collections.
- Co-ordinate delivery priorities with logistics and technical officers, in accordance to company guidance standards, ensuring that urgent requests are initiated in a timely fashion.
Person Specification: The ideal candidate must have:
- Ability to work with vulnerable individuals, including adults with disabilities, mental health conditions, or older people.
- Experience liaising with carers and understanding their needs and challenges
- Previous experience in a customer facing role
- Strong interpersonal skills, including empathy, patience and active listening
- Competent in using IT systems
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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