Housing Manager

MMP Consultancy are looking to recruit a Housing Manager on a Temporary basis in South London.

Key Responsibilities:

• Reflect our values and behaviors in everything you do to achieve the best outcomes for our customers
• Deliver a first class, efficient, customer focused and responsive service to residents when dealing with anti-social behavior and community safety
• Demonstrate success in continuous improvement and ensure all teams are implementing the ASB policy, procedures and legislation
• Supervise the day-to-day work of the Community Safety Team ensuring the provision of an efficient, quality and customer focused service.
• Monitor team workloads and performance against corporate target and service standards.
• Monitor the caseloads of direct reports to ensure compliance with procedures, reviewing and addressing any areas of underperformance. This includes quality checking reports of ASB.
• Work with the Neighbourhood Customer Service Manager to improve resident satisfaction in dealing with reports of Anti-Social Behaviour
• Establish and maintain professional relationships with external stakeholder agencies to reduce anti-social behaviour.
• Respond to Member's Enquiries and complaints in line with the complaints policy
• Be part of a 24/7 emergency duty rota

What you'll need to have:

• Signifiant knowledge and experience in anti-social behaviour and Community safety
• Extensive experience of delivering a highly efficient and effective anti-social behaviour service, with a proven track record of delivering against targets
• Knowledge of housing management and the regulatory framework
• Excellent communication skills (both written and verbal) with a proven ability to influence and manage stakeholder Relationship
• Commitment to providing a high-quality service to colleagues and external clients
• Understanding and commitment to Equal Opportunities and Diversity
• Commitment to Social Housing and living our values
• Commitment to Confidentiality and Data Protection