Resident Liaison Officer

Role:Resident Liaison Officer

Location:South London

Salary:£32,000 (Basic Salary) &Car Allowance

Why ThisRole?

Are you passionate about delivering outstanding customer service and ensuring residents feel supported during essential home improvements?

Were looking for aResident Liaison Officer (RLO)to be a key member of ateam. Partnering with a leading social housing provider, you will play a crucial role in keeping residents informed and reassured while important home improvement works are carried out to residents properties.

Your Key Responsibilities

• Serve as the primary point of contact for residents, addressing queries and ensuring their concerns are handled effectively.
• Work closely with site teams to minimise disruption and create a safe, supportive living environment.
• Proactively communicate with residents to ensure smooth access arrangements and build strong relationships.
• Manage the Resident Liaison Service across multiple sites.
• Represent the company at client and resident meetings, ensuring high levels of service and engagement.
• Act as an escalation point for complaints and disputes, ensuring timely and fair resolutions.
• Keep project records updated in the on-site database.
• Arrange and lead resident consultation sessions to provide updates and gather feedback.

What Youll Need

• Previous experience as a Resident Liaison Officer or a similar customer-facing role within social housing, construction, or maintenance.
• Strong understanding of planned maintenance projects for internal and external works.
• Excellent communication, problem-solving, and IT skills.
• A customer-focused mindset with the ability to handle complaints and concerns professionally.
• A proactive and organised approach, with a commitment to ensuring a positive resident experience.
• Must have acess to own vehicle

Whats in It for You?

• Competitive salary with a comprehensive benefits package (incl. Company Car Allowance)
• Opportunities for career progression within a dynamic and growing organisation.
• The chance to make a meaningful impact on communities by improving residents' homes.
• A supportive team environment that values collaboration and innovation.

Interested?Apply today and help us create better living experiences for residents!