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MMP Consultancy are looking to recruit a Resident Liaison Officer in Merton. This will be on a temporary ongoing role with the view to go permanent.
Responsibilities:
- Effectively liaise between residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed.
- Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction.
- Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution.
- Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements.
- Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management
Skills & Experience Required:
- Previous experience of working as a Resident Liaison Officer
- Excellent written and interpersonal skills
- Proven experience of delivering excellent customer care
- Experience of handling challenging and complex situations
- An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
