Reception Assistant

Reception Assistant – Competitive – Croydon

The Role

Are you an organised and professional individual with a knack for customer service? Do you enjoy being the first point of contact and ensuring smooth office operations?

We are looking for a Reception Assistant to join our team in Croydon. This is a fantastic opportunity for someone with excellent communication skills and attention to detail, who thrives in a dynamic, client-facing role.

If you're ready to join a professional team and develop your career, apply now!

Key Responsibilities:

Client Relations:

• Act as the first point of contact for clients and visitors, offering a warm, professional welcome.
• Address client inquiries and resolve issues promptly to maintain high levels of satisfaction.
• Build and maintain strong relationships with clients, upholding a positive brand image.

Facilities Coordination:

• Support the Reception & Operational Support Manager to coordinate client requests.
• Ensure meeting rooms are prepared according to client requirements.
• Assist with office supply coordination, maintenance, and vendor relations.

Administrative Support:

• Handle incoming and outgoing mail, including couriers.
• Assist with booking meeting rooms and managing client requirements.
• Maintain accurate records of client interactions and reception services.

Virtual Office Service Management:

• Manage mail forwarding, call forwarding, and other virtual office services.
• Oversee post room operations, ensuring efficient sorting and distribution of mail and packages.
• Liaise with virtual office clients, ensuring high service standards.

Health and Safety Compliance:

• Ensure health and safety procedures are followed in the reception area.
• Support emergency procedures, including fire drills and first aid provision.

Security Management:

• Follow security protocols, including visitor sign-in and issuing access cards.
• Ensure the reception area is secured at the end of each working day.

Supplier Liaison & Event Coordination:

• Assist with relationships with office supply vendors and maintenance contractors.
• Help organise client events and meetings, managing logistics.

Staff Support:

• Provide cover for team members during absences.
• Handle general correspondence and client queries. 

Company:

Join a well-established and historic business centre based in Croydon, offering a unique and vibrant working environment. The organisation is home to a wide range of companies, from startups to established enterprises, and prides itself on fostering a supportive, community-focused atmosphere. With a strong reputation for customer service, on-site facilities, and a commitment to maintaining a high standard across the premises, this is a great opportunity to become part of a friendly and professional team in a truly iconic location.

The Person

To succeed in this role, you should have:

• Proven experience in a similar role within a corporate or managed office environment.
• A strong background in customer service, with the ability to remain calm and professional under pressure.
• Excellent attention to detail and the ability to manage multiple tasks effectively.
• Flexibility and adaptability to changing business needs.