Back to search
- Manage and process sales orders for parts and accessories through the company’s ERP system (Epicor)
- Liaise with warehouse and distribution teams to ensure timely and accurate delivery of orders
- Maintain regular contact with customers regarding delivery times, outstanding orders, and updates
- Own the resolution of customer issues from enquiry to resolution, maintaining a high standard of service throughout
- Ensure data integrity by accurately inputting and maintaining customer information, compliant with GDPR
- Provide detailed Excel reports and support commercial analysis with accurate data
- Continuously seek and suggest ways to improve internal processes related to aftersales and customer support
- Represent the company professionally and positively across all communications
- Previous experience in an administrative, aftersales, or customer service role, ideally within the automotive, parts or manufacturing sectors
- Proficiency in French or German (essential to reach the top of the salary band)
- A proactive, self-motivated attitude with strong attention to detail
- Excellent communication skills – both written and verbal – with the confidence to manage challenging situations when needed
- Competent in Microsoft Excel and Office packages to create reports and manage records
- Organised and calm under pressure, able to prioritise multiple tasks and meet deadlines
- Experience using Epicor ERP
- Familiarity with SQCDP principles or working in a continuous improvement environment
- Experience working across global teams or with international customers
- Valid UK driving licence, First Aid certificate, or Level 3 customer service qualification
